However, some minor adjustments can sometimes be completed as part of the sale. Non-Certified pre-owned flutes are sold in as-is condition and do not come with any formal warranty or guarantee. CPO instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at the time of purchase.
If you're shopping and want to receive a free extended Service Guarantee, tell your teacher to join the Club, or enter your teacher's name and email address at checkout!Ĭertified pre-owned flutes come with FCNY’s 12-month Standard Service Guarantee. New instruments purchased by students of our ClubFCNY members qualify for a complimentary 18-month extended Standard Service Guarantee. New instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at time of purchase.
This Guarantee is built on top of any pre-existing Manufacturer's Limited Warranty on new instruments. The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. We proudly offer a 12-month Standard Service Guarantee on all new instrument purchases. To initiate a return of a Lefreque, please contact us. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īccessories, including cases, bags, and flute care products, are not eligible for return or exchange.
FCNY offers a 7-day return window for all instrument purchases made through our website, new or used.
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